We understand that when it comes to newly deposited funds being available for trading, time is critically important. To avoid the risks of double spending, we require a fund deposit to receive a number of confirmations on its blockchain before it can be credited to your account. The duration a confirmation takes can vary beyond DINNGO's control and depends on the block times of the overall network.
It is not uncommon Ethereum network to be congested with many transactions, causing unexpected delays in processing your transaction. You may use the transaction hash to keep track of the status on the blockchain.
- If your transaction shows “unconfirmed” on its blockchain, this is beyond our control. You must wait for the transaction to be processed on the blockchain. Once it is included in the blockchain, it will begin to produce confirmations.
- If the transaction is confirmed by the blockchain but is not credited to your DINNGO account, please contact firstname.lastname@example.org and attach the screenshot of your confirmed transaction on the blockchain. We will try our best to resolve it as soon as possible.